Your independent Norfolk-based travel agency
As an independent travel agent, we’re not biased toward any specific tour operator, travel style, or destination – like a pearl, we believe every customer, and every trip is unique.
We take the time to get to know you, and, using our combined experience of over 170 years, plan a holiday that suits you perfectly. You can chat with our friendly team online, on the phone, or, if you’re local, over a cup of coffee in our Norwich shop.
Get to know our Oyster pearls
Meet the team
With specialists in every destination and travel style, we can pair you with the travel expert best-placed to bring your dream trip to life.
Our story
Sophie, our co-managing director and founder, started Oyster Travel in 2009, with only a small team of (number) and a big love of travel.
In the years since, our dedication to helping customers make precious memories through travel has led us to where we are today.
We now have over (number) of Oyster pearls in our team who all live and breathe travel – and we were immensely proud to be named the top travel agency in the East of England by both TTG and the Travel Weekly Agent Achievement Awards in 2024.
Our five promises to make your trip precious
Your experience with us is shaped by these five commitments.
Travel tailored to you, always
We have the flexibility to create a bespoke holiday that suits you perfectly. We aren’t limited to package holidays, and explore every option to make sure your trip is tailored to your needs.
We put your dream trip first
We book the trip that’s best for you, not easiest for us. As we’re fully independent, we aren’t biased towards certain companies and take time to understand your needs. We go the extra mile to make your dream trip a reality.
There when you need us
From your first enquiry to when you arrive home, you’ll feel supported. We’re always available to help guarantee your trip is smooth sailing, so you don’t have to stress.
Rely on our travel know-how
Advice from us is based on real, first-hand experience – we all love to travel, and we actively encourage our team to explore. With experts in every continent and travel style, you know you’re receiving recommendations from a knowledgeable, well-travelled team.
We listen to our customers.
When you take the time to give feedback, we listen. We have a dedicated Customer Solutions Manager who suggests improvements based on feedback, and we also notify tour operators and hotels if anything applies externally.
Travel tailored to you, always
We have the flexibility to create a bespoke holiday that suits you perfectly. We aren’t limited to package holidays, and explore every option to make sure your trip is tailored to your needs.
We put your dream trip first
We book the trip that’s best for you, not easiest for us. As we’re fully independent, we aren’t biased towards certain companies and take time to understand your needs. We go the extra mile to make your dream trip a reality.
We’re always there when you need us
From your first enquiry to when you arrive home, you’ll feel supported. We’re always available to help guarantee your trip is smooth sailing, so you don’t have to stress.
You can rely on our travel know-how
Advice from us is based on real, first-hand experience – we all love to travel, and we actively encourage our team to explore. With experts in every continent and travel style, you know you’re receiving recommendations from a knowledgeable, well-travelled team.
We listen to our customers.
When you take the time to give feedback, we listen. We have a dedicated Customer Solutions Manager who suggests improvements based on feedback, and we also notify tour operators and hotels if anything applies externally.
Our Oyster pearls set Oyster Travel apart
Join the team
We specialise in crafting unforgettable trips for people, each one unique to who they are. Our customers return to us time and time again because of the warmth and expertise of our team – we make their experience, from the first call to the flight home, precious.If you love travel as much as we do, and want to help bring people’s dream holidays to life with exceptional customer service, this may be the career for you. We work in a dynamic, fast-paced environment, but with a friendly, fun and supportive team – and the chance to learn through travel (what are they called again?) – you will find opportunities to grow and develop with us.
Vacancies
Travel Consultant
- To sell and book holidays by establishing the customers travel needs to provide the right product and destination.
- Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
- Capture and record required client information.
- Provide expert travel advice on products and destinations.
- Build rapport with clients to ensure customer satisfaction and repeat business.
- Extend product and destination knowledge through supplier training and own research.
- Proactively identify, take ownership, and resolve customer queries.
- To ensure an excellent standard of customer service is always provided.
- Collecting and processing payments.
- Achieve monthly / annual goals.
- Advising clients on travel arrangements, e.g., visas and passports.
- To ensure the company’s values are always demonstrated.
- 2 years minimum experience of working within a travel agency.
- A genuine desire to achieve results, both personally and as part of a successful team.
- Ability to thrive in a busy, fast-paced environment.
- Excellent customer service and communication skills.
- A keen eye for detail and be comfortable with multi-tasking.
- Ability to work on your own initiative and as part of a team.
- Resilience to deal with complex queries in a fast-paced environment.
- Proven track record of achieving / exceeding targets.
- Have a passion for travel!
- Being a part of a fun, friendly & passionate team.
- Generous bonus & incentives scheme! (Personal Bonus & Team Bonus, Top Seller Holiday Fund, Ancillary Competition + Tour Operator incentives & perks!)
- Overseas educational travel opportunities.
- Discounted staff travel.
- Team evenings & events.
- Company pension scheme.
- Long service celebrations.
- Annual Oyster birthday celebrations.
- Closed Sundays & Bank Holidays.
- Allocated two Saturdays off per month!*
- Flexible working from home considered*
- On-site parking.
