We have created a collaborative environment where creativity and innovation thrive.
This enables us to provide unparalleled unforgettable memories and experiences for our valued customers, as they travel across the globe.
With our team continuously expanding, we welcome individuals who are passionate about travel. If you have a knack for providing exceptional customer service and thrive in a dynamic and fast-paced environment, we invite you to explore exciting opportunities for career growth and development. Join us as we continue to shape the future of the travel industry.
Vacancies
Travel Consultant
- To sell and book holidays by establishing the customers travel needs to provide the right product and destination.
- Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
- Capture and record required client information.
- Provide expert travel advice on products and destinations.
- Build rapport with clients to ensure customer satisfaction and repeat business.
- Extend product and destination knowledge through supplier training and own research.
- Proactively identify, take ownership, and resolve customer queries.
- To ensure an excellent standard of customer service is always provided.
- Collecting and processing payments.
- Achieve monthly / annual goals.
- Advising clients on travel arrangements, e.g., visas and passports.
- To ensure the company’s values are always demonstrated.
- 2 years minimum experience of working within a travel agency.
- A genuine desire to achieve results, both personally and as part of a successful team.
- Ability to thrive in a busy, fast-paced environment.
- Excellent customer service and communication skills.
- A keen eye for detail and be comfortable with multi-tasking.
- Ability to work on your own initiative and as part of a team.
- Resilience to deal with complex queries in a fast-paced environment.
- Proven track record of achieving / exceeding targets.
- Have a passion for travel!
- Being a part of a fun, friendly & passionate team.
- Generous bonus & incentives scheme! (Personal Bonus & Team Bonus, Top Seller Holiday Fund, Ancillary Competition + Tour Operator incentives & perks!)
- Overseas educational travel opportunities.
- Discounted staff travel.
- Team evenings & events.
- Company pension scheme.
- Long service celebrations.
- Annual Oyster birthday celebrations.
- Closed Sundays & Bank Holidays.
- Allocated two Saturdays off per month!*
- Flexible working from home considered*
- On-site parking.
Travel Administration Consultant
- Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
- Preparing travel documentation.
- Completing holiday amendments, such as name changes, flight changes, re-booking of travel arrangements and so forth.
- Dealing with queries via phone, email and social media.
- Capture and record required client information.
- Build rapport with clients to ensure customer satisfaction and repeat business.
- To ensure an excellent standard of customer service is always provided.
- Monitoring, collecting and processing payments.
- To ensure the company’s values are always demonstrated.
- Plus additional after sales duties deemed relevant to the role.
- Experience of working within the Travel Industry would be beneficial, however not compulsory.
- Excellent customer service and communication skills.
- Strong written and verbal communication skills.
- Self-motivated with a can-do attitude and committed approach.
- Proficient in Excel, Word, Microsoft Outlook (CRM systems would be a bonus)
- A keen eye for detail and be comfortable with multi-tasking.
- Ability to thrive in a busy, fast-paced environment
- Highly organised.
- Resilience to deal with complex queries in a fast-paced environment.
- Problem-solving skills and the ability to come up with creative solutions to issues.
- A passion for travel.
- Being apart of a fun, friendly & passionate team.
- Bonus schemes & incentives.
- Discounted staff travel.
- Team evenings & events.
- Company pension scheme.
- Long service celebrations.
- Annual Oyster birthday celebrations.
- Two Saturdays off per month*
- We don’t open on Sundays or Bank Holidays.
- On-site parking.
To find out more, speak with one of the team today